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the fine print

Return Policy

Last updated October 24, 2026

The short version

We cover items that arrive damaged or defective, and only with an approved Return Authorization (RA). You must contact us within 14 days of delivery and send a photo of the damage. We cannot accept returns for size or fit, or because you changed your mind or just do not like it.

What is covered

A Drinker Toys product or a slogan shirt that arrives damaged or defective, including a print error. Email inquiry@drinkertoys.com within 14 days of delivery with your order number, a short description, and a clear photo showing the damage or defect. We will tell you whether the RA is approved. Nothing may be sent back without an approved RA, and packages sent without one will be refused.

What is not covered

The wrong size, fit, color or style chosen.
A change of mind, or not liking the item.
An incorrect shipping address entered at checkout.
Wear, misuse or damage after delivery.
Packages refused or unclaimed.
Minor variations in print placement or color that are normal for made to order shirts.
Check the size guide before you order. We cannot take size returns.

Drinker Toys products

Items shipped by us are exchanged, not refunded, once an RA is approved. Return shipping is paid by you unless the problem was our error. Send the item with the original invoice (write the reason for the exchange on the back), put the RA number on the outside of the box, and use a trackable carrier to: Drinker Toys, LLC, 1738 Ridgeway Ave NW, Atlanta, GA 30318. Items must be in original condition with all components. Packages sent collect or COD will be refused.

Slogan shirts

Slogan shirts are made to order and fulfilled by Printful. If a shirt arrives damaged, defective or misprinted and your RA is approved, we will replace it or refund you, our choice. We will tell you if the shirt needs to come back, and usually it does not. There are no size or fit returns and no returns because you do not like it.

Cancellations and changes

Contact us as soon as you can. If your order has not shipped, or a shirt has not gone into production, we will cancel it and refund you. Once an item has shipped or been printed it cannot be canceled.

How refunds are paid

Approved refunds go back to your original payment method. Allow 5 to 10 business days for the money to show up, depending on your bank or card issuer. Shipping charges are refunded only when the problem was ours.

Lost packages

You will get a tracking link by email when your order ships. If tracking shows no movement for 14 days, or the package is marked delivered and you did not receive it, contact us and we will work with the carrier to sort it out.

Payment disputes

Please contact us first. Most problems are fixed quickly under this policy. If you start a chargeback instead, we will send the payment processor your order confirmation, this policy, our fulfillment and tracking records, and our messages with you.

Policy updates

We may update this policy from time to time. The version posted on this site when you placed your order applies to that order.

Contact

Email inquiry@drinkertoys.com and put "Return Authorization Request" and your order number in the subject line.